Packed before the next order lands
The first order is already packed when the customer orders again. Now it's two parcels, two labels and twice the packing time — to the same doorstep.
Early access A Shopify app for combined shipping
Combine orders into one shipment. No new order.
Your original orders stay as they are, and nothing is ever refunded or cancelled. Kombi holds the first order until the next one arrives, then copies the tracking from your label to both.
5 free merges every monthUnlimited merges, no per-merge fees
The problem
Small habits that quietly cost you money
When a customer orders twice before you ship, the usual fixes either waste postage or replace their orders with a new one — and leave a mess in your admin.
Originals left behind
Apps that create a new merged order leave the original orders for you to archive, tag or fulfill by hand. Forget one and it can look unshipped.
Stuck stock, channel refunds
Merchants report in public App Store reviews that leftover originals kept inventory "Committed" and that Meta cancelled or refunded orders still marked unfulfilled.
Read the public reviews ↗Copying tracking by hand
Pasting one tracking number into several orders is tedious and easy to get wrong — and customers notice when their order shows no tracking.
How it works
Three steps. Your orders never change.
Kombi works with the orders you already have and the label tools you already use.
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Notify
A second order comes in — you get a notification
Kombi spots unfulfilled orders from the same customer going to the same address and lets you know they can ship together.
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Hold
Review, click Merge — the orders are held
Kombi places a fulfillment hold so the first order isn't packed and shipped on its own. On Unlimited, auto-merge does this for you. Undo is one click.
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Ship once
Buy one label — tracking is copied automatically
Buy the label as usual with Shopify Shipping, ShipStation or similar. Kombi copies that tracking number to the other orders. Nothing to type in.
Why Kombi
Combine shipping, keep the orders you already have
Some apps combine shipping by creating a new, merged order. Kombi keeps the originals and gives them one parcel and one tracking number.
- 1No new order. Your original orders stay as they are — same numbers, same revenue, same reports.
- 2Never refunds or cancels anything. Kombi doesn't edit orders either, and doesn't ask Shopify for permission to.
- 3Holds the first order so it isn't packed before the customer's next order arrives. You get a notification, review and click Merge — or turn on auto-merge with Unlimited.
- 4Tracking copied automatically from the label you already buy (Shopify Shipping, ShipStation and similar). Nothing typed in by hand.
- 5One-click undo before shipping, and an immutable audit log of every action.
Kombi · OrdersWhy it's safe
Built so it can't break your orders
Kombi never edits, cancels or refunds an order and never touches payments. It doesn't even ask Shopify for permission to.
# Permissions Kombi does NOT request
✕ Edit orders
✕ Change order contents
# So it cannot edit, cancel or refund orders
✓ revenue & order count unchanged
✓ inventory never stuck as Committed
✓ channel orders & loyalty points intact
✕ Edit orders
✕ Change order contents
# So it cannot edit, cancel or refund orders
✓ revenue & order count unchanged
✓ inventory never stuck as Committed
✓ channel orders & loyalty points intact
No new order
Your originals stay the source of truth for revenue, reports, Meta and other channel orders, and loyalty apps like Smile.
Never edits, cancels or refunds
Kombi only places and releases its own fulfillment holds and fulfills orders with your tracking. Payments are never touched.
No permission to edit orders
Kombi never asks for permission to edit orders, so it simply can't change order contents.
One-click undo
Until the shipment is created, undo releases the hold and your orders are back to normal.
Immutable audit log
Every merge, undo and tracking copy is written to an append-only log. Nothing is silently rewritten.
Privacy by design
Addresses are compared using a keyed hash, access tokens are encrypted, and logs contain no customer personal data. GDPR webhooks supported.
Compare
New merged order vs. original orders
There are two ways to combine orders on Shopify. Some apps create a new merged order; others, like Kombi, keep the originals and give them one shared tracking number. Here's what changes in your store with each — using Mergify as the cited example of a merged-order app.
| Question | Original orders (Kombi) | New merged order (e.g. Mergify) |
|---|---|---|
| Creates a new order? | No — originals only | Yes, a new merged order |
| What happens to the originals? | Each is fulfilled with the same tracking | You decide: archive, fulfill, tag or leave |
| Refunds, cancels or edits orders? | Never — no permission to edit orders | Creates a new order; undo deletes it |
| Auto-merge | $14.99 / month, unlimited merges | From $29.99 / month (150 merges) |
| Per-merge fees | None | $0.15–$0.50 per merge over plan |
| Free plan | 5 merges every month | 5 merges in total, then $0.50 each |
Pricing
Unlimited merges, no per-merge fees.
Start free. When you need more than 5 merges a month, there's one paid plan.
Free
Every safety feature, on real orders.
$0/ month
5 merges Monthly
- Notifications, review & merge
- Hold & tracking copied automatically
- One-click undo & audit log
Unlimited
For every store that ships repeat orders.
$14.99/ month
Unlimited merges
- Everything in Free
- Auto-merge
- 14-day free trial
Billed through Shopify in USD every 30 daysCancel anytimeSee pricing details →
Reviews
Your review hereKombi is in early access, so there are no public reviews yet. We'll only ever show real reviews from real merchants.
FAQ
Questions merchants ask before installing
Does Kombi create a new order?
No. Your original orders stay as they are. Kombi places a fulfillment hold on them so nothing ships separately, and when you buy a label for one of them, the same tracking number is added to every order in the group. There's no extra order to archive, tag or clean up.
Does Kombi ever refund, cancel or edit an order?
No. Kombi never asks Shopify for permission to edit orders, so it can't refund, cancel or change an order. It only places and releases its own fulfillment holds and fulfills the orders with tracking.
How does the hold work?
When a customer orders again before you've shipped, Kombi notifies you. Review the group and click Merge (or let auto-merge do it on Unlimited), and Kombi holds the orders so the first one isn't packed and shipped on its own. Undo releases the hold.
Do I have to type in the tracking number?
No. Buy the label as you already do — with Shopify Shipping, ShipStation or a similar tool — for one order in the group. Kombi copies that tracking number to the other orders automatically, so every original order is fulfilled with tracking.
Will my inventory, revenue and analytics stay correct?
Yes. Because Kombi never creates, edits, cancels or refunds orders, your order count, revenue and reports stay as they were. Inventory isn't left stuck as "Committed" on a leftover order, and loyalty points from apps like Smile keep working off the original orders.
What about orders from Facebook, Instagram and other channels?
They stay intact. Kombi doesn't change the order itself, and every original order is marked fulfilled with real tracking — so channel orders (for example from Meta) are not left sitting unfulfilled.
How does undo work?
Until the shipment is created, undo is one click: Kombi releases its hold and the orders go back to normal. Every action — merge, undo, tracking copied — is written to an append-only audit log you can review.
Does Kombi work with 3PLs and fulfillment services?
Not yet. Version 1 supports orders shipped from your own locations — for example when you buy labels with Shopify Shipping or ShipStation. Support for 3PLs and fulfillment services is planned for a later version.
Will my customers get extra emails from Kombi?
No. Kombi doesn't send any emails to your customers. It works quietly in your Shopify admin.
Does Kombi merge orders placed before I installed it?
No. Kombi tracks orders from the moment you install it onward. Older orders aren't backfilled.
What counts as a merge?
One merge is one group of orders combined into a single shipment — whether that group has two orders or five. Detecting mergeable orders, reviewing them and undoing a merge before shipping don't count; you only use a merge when you merge a group.
What happens when I reach the 5 free merges?
Nothing breaks and you are never charged extra. Kombi keeps detecting orders that can ship together and your Orders page keeps working; you'll simply be asked to upgrade to Unlimited before you can merge more that month. There are no per-merge fees.
Is there a free trial?
Yes. Unlimited comes with a 14-day free trial, and the Free plan includes 5 merges every month with no time limit. Billing runs through Shopify in USD every 30 days, and you can cancel anytime.
Ship together. Keep your original orders.
Install Kombi, merge your first orders today — nothing refunded, cancelled or created.
Kombi: Combine OrdersShopify app · Early access
5 free merges every monthNo card required